• Our Commitment To Fast & Efficient Delivery
• The Couriers & Delivery Services We Use
• Replacement Of Damaged Goods
• Returning Your Order

Our Commitment To Fast & Efficient Delivery

ThePrintGod.co.uk knows that fast & efficient shipping is very important to you.

We use tracked and market leading carriers. You can track you consignment below.

Once you have received the "Your Order Has Been Despatched" email your order has been despatched and you will shortly receive and email from DPD confirming you tracking details.

On the morning of delivery you will receive an email from DPD confirming a 1 hour window for delivery ie. 10:07am to 11:07am, please ensure you are in to sign for the delivery.

Top

The Courier Services We Use

We use various couriers for our products they include (but not limited to):

DPD

All UK Mainland deliveries are sent via a Next Working Day service. DPD offers a 1 hour delivery window and is unique to DPD it represents the ultimate in customer service driven deliveries.

We only deliver to 1 UK mainland address for the prices quoted on all of our products.

Covered by our inclusive DPD Next Day Service.
Isle of Wight is no longer subject to a surcharge and is included in our standard next day delivery.
Scottish Highlands Covered by our inclusive DPD 2 Day Service.
Northern Ireland, Channel Islands, Isle of Man, Scottish Islands & Scilly Isles are subject to a £12.00 surcharge (2 day service).
Republic of Ireland £14.00 surcharge (2 day service).

If you require offshore, foreign or any kind of "Non Mainland" delivery please select the relevant delivery option or call before placing the order as this will be subject to a significant surcharge.

You can track your consignment here .

1. When will my parcel be delivered

Deliveries are typically made the next working day after the parcel has been shipped by ThePrintGod.co.uk info@theprintgod.co.uk . On the morning of delivery we can provide you with a one hour delivery window. To track your parcel or view your one hour time slot follow the link and enter the parcel number provided by ThePrintGod.co.uk info@theprintgod.co.uk of the goods.

2. My parcel has not arrived, what do I do now

You have a number of options to re-arrange delivery, please select this link.

3. Can I have a delivery on Saturday

Our standard delivery days are Monday to Friday, however you can upgrade the delivery to a Saturday if this is more convenient for you. Click here to view the upgrade options available to you.

4. Can I change the date of delivery

You can change the delivery date if you are not available to receive your parcel on the scheduled delivery day. You can do this easily by selecting the following link

5. I will not be at home, can you leave the parcel for me in a safe location

You can arrange for us to leave the parcel in a safe location or deliver to a neighbour by simply selecting the following link

6. Can you leave my parcel with my neighbour

You can arrange for us to leave the parcel in a safe location or deliver to a neighbour by simply following this link. Please be aware that we can only delivery to a neighbour within the same post code.

7. Can you deliver my parcel to a different address

We can deliver to an alternative address within the same post code, simply follow this link. Should you wish to change this to an address outside your post code we will need instruction and authorisation from ThePrintGod.co.uk info@theprintgod.co.uk of the the parcel. Please contact ThePrintGod.co.uk info@theprintgod.co.uk to arrange.

8. Can I collect from the depot

If we have attempted a delivery and you have been left a calling card you can arrange to collect from the depot by selecting the following link. If we have not yet attempted to deliver you are unable to do this as the parcel will still be out for delivery, however you have a number of options to choose from by selecting this link.

9. Where is my local depot

You can view your local depot details by simply selecting the following link and entering your post code

10. Can I change the one hour delivery window given today

The one hour window is calculated on the morning of delivery. If this time is not convenient for you there are a number of options available to you, please select the following link.

11. I have not had a calling card but the website says you have tried to deliver

We can rearrange delivery for you even if you have not got the calling card reference number please enter your parcel number using this link

12. I have received my parcel and it is damaged

Please contact ThePrintGod.co.uk info@theprintgod.co.uk of the parcel, who will make arrangements for the collection of the parcel and discuss a replacement with you.

13. How do I return my parcel

Contact ThePrintGod.co.uk info@theprintgod.co.uk who will explain how to arrange for the parcel to be returned

14. I do not have the parcel number

You will need the parcel number to track your parcel. If you do not have this then please contact ThePrintGod.co.uk info@theprintgod.co.uk

Top

Replacement Of Damaged Goods

ThePrintGod.co.uk does everything possible to reduce the arrival of damaged goods, but from time to time damage occurs. In the 1st instance you must contact us by email info@theprintgod.co.uk detailing the damage, please take a digital picture of the damage for our insurance and for any claims against the courier. Please do not dispose of the item as we may require its return (if return is required we will arrange return shipping.). Once we have been notified (and have received the images of the damage) we will replace the damaged goods as soon as possible.

Top

Returning Your Print

Everything possible is done to ensure your expectations of our products are met and even surpassed upon delivery, if in the unlikely event that the item does not meet your expectations email info@theprintgod.co.uk detailing the issue with the product we will issue a returns number as soon as possible, please repack the goods in its original packaging.

You will need to return the goods at your expense (if the fault is deemed to be ours, we will refund the initial cost of shipping to you as reimbursement. Please note you will only be reimbursed upto the maximum charge of shipping which we originally charged you).

Top

*=1 UK Mainland Address Included and all surcharges are for max 30kgs.